As a freelancer working as a Gem Portal Tender Executive: the executive responsible for maintaining the Gem account, or those who lack understanding of how it works?

As a freelancer working as a Gem Portal Tender Executive, I often face skepticism from people who doubt the legitimacy of my work. Despite my efforts to explain the proper way of working, some individuals still choose to ignore my instructions. This raises the question of who is right: the executive responsible for maintaining the Gem account or those who lack knowledge about its workings?

 It seems like there may be some misunderstanding or miscommunication between the executive and the clients regarding the process and procedures involved in tender execution through the GEM portal. Let's break down the situation:

Executive's Perspective: The executive, being familiar with the GEM portal and its procedures, may be following the established guidelines and best practices for tender execution. They understand the legal and procedural requirements and aim to ensure compliance with them.

Clients' Perspective: The clients, who may not be as familiar with the GEM portal or its procedures, might have their own expectations or assumptions about how the process should work. Their lack of understanding could lead to confusion or skepticism about the executive's actions.

In this situation, both parties have valid perspectives:

The executive is responsible for maintaining the GEM account and executing tenders in accordance with the established procedures and guidelines.

The clients, as stakeholders in the process, have the right to seek clarification and understand the procedures involved in tender execution.

To address this situation effectively, communication and education are key:

1. Clear Communication: The executive should strive to communicate clearly and effectively with clients, explaining the procedures involved in tender execution through the GEM portal. They should be patient in addressing any questions or concerns the clients may have.

2. Education and Training: It may be beneficial for the executive to offer training sessions or informational materials to clients who are unfamiliar with the GEM portal. This can help alleviate misunderstandings and build trust in the process.

3. Transparency: The executive should maintain transparency in their actions and decisions, providing clients with updates and explanations as needed throughout the tender execution process.

4. Documentation: Keeping thorough documentation of the tender execution process can help demonstrate compliance with procedures and provide reassurance to clients.By fostering open communication, providing education and training, and maintaining transparency, the executive can work towards building trust and confidence among clients in their role as a freelancer managing GEM portal tenders.